Patient-Connection-Portal-Login

Patient Connection Instructions and FAQs

Common Questions Related to Patient Connection:

No, individuals do not have to be existing MIC patients to use Patient Connection. MIC can use multifactor authentication with cell phones to verify someone's identity. Patients can also choose to create an account with a password to use Patient Connection, streamlining the process for future appointments.
To book an exam or request an appointment inside Patient Connection, patients need a medical requisition or referral from their doctor.* However, this requisition does not have to be an MIC requisition. MIC is proud to accept all medical requisitions regardless of the colour or branding!

*The Alberta Health Services Screening for Life initiative encourages women to participate in breast cancer screening through routine mammography. This provincial initiative empowers women to “self-refer” depending on their age. For more details on who can self-refer, call our team or visit screeningforlife.ca.
Patient Connection allows individuals to book, schedule, or cancel various exams across all modalities at MIC, including x-ray, bone density, mammography, nuclear medicine, ultrasound, whole body composition, and more. Some exams, like MRI, CT, pain management, etc., require protocolling before a patient can immediately book their exam.

Protocolling is when our team reviews a requisition, patient history, symptoms, and clinical needs to ensure the patient receives the safest, most accurate test first. Essentially, protocolling is when our radiologists and technologists work together to tailor the exam based on a patient's unique medical history. Sometimes our team might recommend a different exam based on the information provided on the requisition.
If you would like a step-by-step guide on how to use our new system, scroll down and follow along with the provided screenshots. If you are still having trouble, you can contact our team for support by calling 780-450-1500 or initiating a live chat through the MIC Digital Assistant (available Monday to Friday, 8:00AM to 5:00PM).
When creating an account, it is imperative that patients use the same legal name, which exactly matches their provincial health care card.
If your last name has been updated with Alberta Health Services (or your provincial healthcare body), and is correctly displayed on your health care card, you may use your new last name to create an account.
If you have changed your mobile number recently and it has not been updated in our records, you will have to call our team (780-450-1500) or initiate a live chat using the MIC Digital Assistant so we can help you log in.
Sometimes image files are corrupted or do not make it through to our team for various reasons. The information on your requisition is vital to ensuring we schedule the right appointment. In this scenario, we may send you an SMS text message with a hyperlink asking you to try resending us a picture of your requisition.
While we acknowledge no security measures are perfect or impenetrable, we take significant steps to secure all personal information provided to us. We use administrative, technical, and physical security measures to help protect personal information. Patient confidentiality is an integral part of our core values, and all MIC employees are required to familiarize themselves with the Alberta Health Information Act (HIA) and the Personal Information Protection Act (PIPA), as specified in our employee agreements. We also require staff to complete refresher courses and quizzes on a regular basis.

We have up-to-date security standards and training to protect our systems and safeguard all personal information. In addition to the protection measures above, we also utilize:
• Independent threat/risk assessments (TRAs) of our systems and our security providers.
• Secure socket layer (SSL) with 256-bit encryption.
• Transport layer security (TLS).
• Multi-factor authentication (MFA) through a single-use security code sent to a personal device, for every login (assuming patients elect not to create an account/password).
• Strict password criteria for patients who elect to create an account.

How to Schedule an Appointment Using Patient Connection (Step-by-Step Guide):

1). From any page on our website, click on the MIC Digital Assistant button (bottom right-hand corner) or click Book an Appointment at the top of the window to begin.

2). If you use the MIC Digital Assistant button, a pop-up screen will provide you with information for online bookings. Scroll to review all of the available information. If you use the Book an Appointment link at the top of the window, you must scroll down and click the “Book an Exam” button.

3). You can log into MIC Patient Connection by creating an account (password needed) or log in with an SMS code (passwordless login).

  • If you are an existing patient, you will need to use the name, date of birth and phone number provided to MIC to get logged in. If you are having any issues getting logged in, please contact MIC at 780-450-1500 to confirm your information on file.
  • If you are a new patient to MIC, you can still use Patient Connection by setting up a new account. Enter your name, date of birth, and phone number to create an account at MIC to enable Patient Connection access.

4). Once logged in, click the SCHEDULE APPOINTMENT button or the Appointments tab on the left Menu.

5). Click Schedule New and scroll to find the type of exam that you would like to schedule, e.g. Mammography, Ultrasound. Check the exam that matches the one(s) selected on your requisition. At the bottom of the screen, click Next.

  • Note: If you do not see your exam listed, scroll to the bottom of the options listed and select Request appointment. You will need to upload your requisition, and the request will be submitted to MIC to review. Once reviewed, you will receive a text message notification that the appointment is now ready to be scheduled. Please log back into Patient Connection and click the SCHEDULE NOW option on the home page and follow the steps.

6). Upload the requisition from your referring doctor. Click Next.

7). Add any notes you wish to include about your upcoming appointment. Click Next.

8). Select the location where you would like to schedule your appointment. Currently, you can only select one location at a time. Scroll down and click Next.

9). Search for available appointment dates and times at the selected facility. If your search returns no results, move your date range out by 30 days to extend the search. Click Next once you have selected a new search start date.

10). Once you have chosen an appointment date and time, you can add the appointment to your calendar and then click the CONFIRM button.

11). Your appointment has been booked! Click Okay.

12). You can now view that appointment on the home screen. Review preparation instructions or forms (if applicable) by clicking View Details.  You can reschedule/cancel the appointment by clicking the CHANGE button and view DIRECTIONS to the clinic location.

13).  You will also receive a confirmation email or text message for your appointment, with exam and location details and applicable preparation instructions.