The Organization

MIC started as Medical Imaging Consultants in 1996 with the merger of four local radiology groups. Now we are Alberta’s largest radiology partnership. We have 96 radiologists with diverse sub-specialties and areas of expertise and over 400 technologists and support staff.

MIC is an expert and trusted partner to Edmonton and area primary care practitioners and specialists.

MIC radiologists play an essential role in eight Edmonton area hospitals, providing diagnostic imaging at the Ft. Saskatchewan, Grey Nuns, Mazankowski Heart Institute, Royal Alexandra, Stollery Children’s, Strathcona Community, Sturgeon General, Leduc Community and University hospitals.

The specialists at these hospitals trust our radiologists to provide expert advice and recommendations in a wide range of sub-specialties.

MIC is proud to be able to extend the same expert level of diagnostic imaging to practitioners and patients through our 13 community-based clinics located in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park). Our radiologists take a collaborative approach and draw on our ‘in-house’ expertise when reviewing scans and dealing with complex conditions.

MIC is dedicated to making a difference in the lives of our patients, from the moment the patient speaks to one of our booking agents, through to the quality of the care we provide at a patient’s appointment. And while the patient may not meet the radiologist during their appointment, the radiologist is involved in the patient’s medical imaging from start to finish.

The Opportunity

Job Title: Director, Operations

Reports to: Chief Executive Officer

Direct Reports: 11 Managers

Indirect Reports: 380

Location: Edmonton, Alberta

The Mandate

The Director, Operations position assumes the responsibility and authority for the direction, evaluation, and coordination of the functions and activities of the clinics in the organization to ensure operational objectives and results are in accordance with MIC’s strategic plan. The Director, Operations ensures the consistent and effective execution of key systems and processes that make effective use of organizational resources.

Key Accountabilities

The position will include the following responsibilities:

  • Plans, directs and coordinates operational activities; consults with all members of management and radiologists responsible for policy or action. Makes recommendations for improving the effectiveness of policies and procedures.
  • Ensures that all clinical operations adhere to required clinical professional practice standards; federally and provincially regulated statutes; as well as internal policies and procedures to ensure patient safety and clinical compliance.
  • Manages and participates in the development of the operations budget, which includes clinics; directs monitoring and approval of expenditures.
  • Overall responsibility for client satisfaction in all clinics.
  • Recommends, monitors, and reports on results against budgetary and performance measures.
  • Advises on the introduction of new processes, equipment, and products to improve operational effectiveness.
  • Assumes full operational responsibility for clinic services and reviews performance against operating plans and standards.
  • Represents MIC business leadership to develop, explain and implement programs, policies and activities specific to operational requirements.
  • Selects, trains, and develops management employees and supports their effectiveness as leaders of clinic operations, physical, and human resources.
  • Meets with management and lead team members to identify and resolve problems; reviews and evaluates work methods and procedures and assigns projects.
  • Collaborates with the Director of Human Resources in the development, implementation and application of human resource services and activities, including recruitment, selection, training and orientation programs, and performance management processes that support MIC’s business strategy and organizational objectives.
  • Conducts organizational and operational studies and investigations; recommends changes and modifications that support business strategy and operational improvement, including equipment and facilities.
  • Adheres to all privacy and confidentiality policies and procedures as they relate to MIC, our patients and our employees.
  • Provides operational support to current and future research projects that involve MIC’s radiologists and staff

Candidate Profile

Given the pivotal role this individual will be expected to play in achieving the strategic objectives of MIC and in supporting the success of the organization, it is essential that the successful candidate possess the following core competencies, experience and attributes:

Education and Experience:

  • A diploma in medical imaging, or a related discipline, along with 5-10 years of progressively relevant experience required
  • An undergraduate or master’s degree in business administration, healthcare, or a related discipline will be considered an asset
  • Demonstrated financial acumen (ability to read and understand a P&L, balance sheet, return on capital invested, etc.).
  • Strong knowledge of business principles, administration, organizational development, marketing and management of health care facilities.
  • Uncompromising sense of integrity, discretion and high ethical standards.
  • Strong track record of developing, coaching and mentoring organizational leaders.
  • Excellent operational skills with the ability to recognize workflow issues and redesign them while creating buy-in on the new processes.
  • Exceptional financial and analytical skills, problem identification and resolution skills, decision making and negotiation skills.
  • Experience initiating and managing change positively within an organization.
  • Strong effective leadership skills with the ability to manage a large team in different office locations.
  • Comfortable with the creation and implementation of strategic plans and business processes.
  • Strong interpersonal skills with the successful ability to build effective relationships with radiologists, leadership, management, employees and clients.
  • Results-oriented with the ability to balance other business considerations.

Competencies and Attributes:

  • Superior leadership skills and ability to develop, engage and motivate teams to produce quality results, solutions and outstanding service.
  • Excellent communication skills in order to communicate at all levels, presenting to the executives, engaging with Shareholders, and communicating with employees at all levels.
  • Continues to support and contribute to a culture focused on exceptional patient care.
  • A well-defined sense of diplomacy, including solid negotiation and conflict resolution.
  • Demonstrate flexibility, innovation, critical thinking, sound decision making and professionalism.
  • Is by nature strategic and results-driven, and able to drive results through others by instilling the vision, providing direction, and empowering others.

Why MIC Medical Imaging?

Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide:

  • Competitive compensation
  • Flexible work commitments to accommodate life changes (i.e. full-time, part-time, casual)
  • Comprehensive health and dental coverage
  • Vacation allocated on years of service
  • Employer-sponsored pension program (RPP)
  • Professional learning and development opportunities
  • Supports for the physical and mental health of our employees
  • Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees
  • Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families

Apply Today

MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.

If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search.

Interested candidates may forward their resume to:

Jody Elliott

Director of Human Resources

MIC – Medical Imaging


Posting closes August 19, 2022